# Golden Passport

> Luke Audie. Fifteen plus years in business automation and process architecture, built at IDS Scheer, Software AG, Red Hat and UiPath. Writing on automation, operations, and the tools that make modern businesses run.

Golden Passport is the personal site of Luke Audie, a UK-based business automation consultant. The blog is split into three tracks: **Business** (operating models, where automation pays back, scoping transformation), **Tech** (RPA, agentic AI, BPM, integration, middleware), and **Shorts** (one-minute reads with a slide as the hero, the blog equivalent of YouTube Shorts). Some posts are first published on LinkedIn and republished here with a canonical link back to the original.

For the full text of every post in one document, see [https://goldenpassport.blog/llms-full.txt](https://goldenpassport.blog/llms-full.txt). Each individual post is also available as raw markdown at `/blog/<slug>/raw`.

## About the author

- [About](https://goldenpassport.blog/about): Background, brands worked at (IDS Scheer, Software AG, Red Hat, UiPath), and the "three hats" journey from developer to architect to presales, leading into agentic AI.
- [Contact](https://goldenpassport.blog/contact): Email and LinkedIn.

## Writing

- [Welcome to Golden Passport](https://goldenpassport.blog/blog/welcome-to-golden-passport): Why I’m starting a blog about automation, and how the Business and Tech tracks fit together. (Category: Business; Tags: Strategy, Brand, Automation; Published: 2026-05-26)
- [Building a Design System for Automation UIs](https://goldenpassport.blog/blog/building-a-design-system-for-automation-uis): Why I built @golden-passport/ds-patternfly: an open-source accelerator for automation and workflow projects, sized to the shape of real business-centric work. Brandable, accessible-by-default, built on PatternFly 6. (Category: Tech; Tags: Design System, PatternFly, React, BPM, KIE, Accessibility, i18n, Open Source; Published: 2026-05-27)
- [Customer Experience Isn’t a Technology Problem](https://goldenpassport.blog/blog/customer-experience-isnt-a-technology-problem): The road to true 1:1 customer experience is not about better tools, more data, or smarter AI. It’s about aligning three worlds (technology, business, and design) and the only place to start is with management incentives. (Category: Shorts; Tags: Customer Experience, Personalisation, Operating Model, Org Design, BPM, Agentic AI; Published: 2026-05-05)
- [Agentic AI and the Return of 1:1 Personalisation](https://goldenpassport.blog/blog/agentic-ai-return-of-personalisation): From the butcher who knew everyone’s order, to GDPR pushing back on cookie-led ads. Adaptive processes with agentic AI may finally let us deliver 1:1 personalisation safely, at scale. (Category: Shorts; Tags: Agentic AI, Responsible AI, Process Automation, Personalisation, Customer Experience, GDPR; Published: 2026-04-27)
- [EU Trade Agreements Are Driving Hyper-Personalisation](https://goldenpassport.blog/blog/eu-trade-agreements-driving-hyper-personalisation): Record EU trade deals in 2026 (Mercosur, the India FTA) are intensifying competition. Businesses are responding by accelerating hyper-personalisation, starting with data and process architectures. (Category: Shorts; Tags: Hyper-Personalisation, Customer Experience, Trade, Process Architecture, Data Architecture; Published: 2026-02-27)
- [How to Safely Create Meaningful AI Automation in Regulated Industries](https://goldenpassport.blog/blog/safely-creating-ai-automation-in-regulated-industries): A practical method for adopting Agentic AI in regulated industries: Dynamic Paths, deterministic outcomes, and governance that scales. (Category: Tech; Tags: Agentic AI, BOAT, BPM, RPA, Regulated Industries, Responsible AI; Published: 2025-11-10)
- [Agentic AI with Camunda and ChatGPT: An Insurance Claims Tutorial](https://goldenpassport.blog/blog/agentic-ai-camunda-chatgpt-insurance-tutorial): A hands-on end-to-end Insurance Claims tutorial that brings Agentic AI concepts together with Camunda 8 and ChatGPT, kicking off a series on process-driven, enterprise-ready AI. (Category: Tech; Tags: Agentic AI, Camunda, ChatGPT, RAG, BPM, Process Automation, InsuranceTech, Open Source; Published: 2025-06-27)

## Policies

- [Privacy & cookies](https://goldenpassport.blog/privacy): No third-party trackers, no advertising cookies, no profiling.