Writing

Notes on automation, operations, and the tools that make modern businesses run. Split into Business, Tech, and Shorts (one-minute reads).

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BusinessSep 24, 2026 · 6 min read

Proactive agency: why AI agents need process intelligence

Agents can do remarkable things, but only with what they can see. Pair them with process intelligence and the process asks for help before the customer has to.

Agentic AI
Process Intelligence

BusinessAug 6, 2026 · 15 min read

Is managerial approval really the new bottleneck in agentic AI?

Managers are cast as the new bottleneck to AI-led delivery. But the constraint is rarely the approval itself, it is the missing context around it, and fixing that is an operating-model job.

Agentic AI
Process Orchestration