PinnedBusinessMay 26, 2026 · 1 min read
Welcome to Golden Passport
Why I’m starting a blog about automation, and how the Business and Tech tracks fit together.
- Strategy
- Brand
Writing
Notes on automation, operations, and the tools that make modern businesses run. Split into Business, Tech, and Shorts (one-minute reads).
Topics
TechMay 27, 2026 · 9 min read
Building a Design System for Automation UIs
Why I built @golden-passport/ds-patternfly: an open-source accelerator for automation and workflow projects, sized to the shape of real business-centric work. Brandable, accessible-by-default, built on PatternFly 6.
- Design System
- PatternFly
ShortsMay 5, 2026 · 1 min read
Customer Experience Isn’t a Technology Problem
The road to true 1:1 customer experience is not about better tools, more data, or smarter AI. It’s about aligning three worlds (technology, business, and design) and the only place to start is with management incentives.
- Customer Experience
- Personalisation
ShortsApr 27, 2026 · 1 min read
Agentic AI and the Return of 1:1 Personalisation
From the butcher who knew everyone’s order, to GDPR pushing back on cookie-led ads. Adaptive processes with agentic AI may finally let us deliver 1:1 personalisation safely, at scale.
- Agentic AI
- Responsible AI
ShortsFeb 27, 2026 · 1 min read
EU Trade Agreements Are Driving Hyper-Personalisation
Record EU trade deals in 2026 (Mercosur, the India FTA) are intensifying competition. Businesses are responding by accelerating hyper-personalisation, starting with data and process architectures.
- Hyper-Personalisation
- Customer Experience
TechNov 10, 2025 · 7 min read
How to Safely Create Meaningful AI Automation in Regulated Industries
A practical method for adopting Agentic AI in regulated industries: Dynamic Paths, deterministic outcomes, and governance that scales.
- Agentic AI
- BOAT
TechJun 27, 2025 · 1 min read
Agentic AI with Camunda and ChatGPT: An Insurance Claims Tutorial
A hands-on end-to-end Insurance Claims tutorial that brings Agentic AI concepts together with Camunda 8 and ChatGPT, kicking off a series on process-driven, enterprise-ready AI.
- Agentic AI
- Camunda