Writing

Notes on automation, operations, and the tools that make modern businesses run. Split into Business, Tech, and Shorts (one-minute reads).

Topics

ShortsJul 23, 2026 · 2 min read

EU AI Act: 9 Things Businesses Using AI in or Serving the EU Should Know

Your business does not need to be based in the EU for the EU AI Act to matter. Here are nine practical actions and the dates to watch.

EU AI Act
Responsible AI

ShortsMay 5, 2026 · 1 min read

Customer Experience Isn’t a Technology Problem

The road to true 1:1 customer experience is not about better tools, more data, or smarter AI. It’s about aligning three worlds (technology, business, and design) and the only place to start is with management incentives.

Customer Experience
Personalisation

ShortsApr 27, 2026 · 1 min read

Agentic AI and the Return of 1:1 Personalisation

From the butcher who knew everyone’s order, to GDPR pushing back on cookie-led ads. Adaptive processes with agentic AI may finally let us deliver 1:1 personalisation safely, at scale.

Agentic AI
Responsible AI

ShortsFeb 27, 2026 · 1 min read

EU Trade Agreements Are Driving Hyper-Personalisation

Record EU trade deals in 2026 (Mercosur, the India FTA) are intensifying competition. Businesses are responding by accelerating hyper-personalisation, starting with data and process architectures.

Hyper-Personalisation
Customer Experience