Notes on automation, operations, and the tools that make modern businesses run. Split into Business, Tech, and Shorts (one-minute reads).
Topics
Your business does not need to be based in the EU for the EU AI Act to matter. Here are nine practical actions and the dates to watch.
The road to true 1:1 customer experience is not about better tools, more data, or smarter AI. It’s about aligning three worlds (technology, business, and design) and the only place to start is with management incentives.
From the butcher who knew everyone’s order, to GDPR pushing back on cookie-led ads. Adaptive processes with agentic AI may finally let us deliver 1:1 personalisation safely, at scale.
Record EU trade deals in 2026 (Mercosur, the India FTA) are intensifying competition. Businesses are responding by accelerating hyper-personalisation, starting with data and process architectures.