Writing

Notes on automation, operations, and the tools that make modern businesses run. Split into Business, Tech, and Shorts (one-minute reads).

BusinessSep 24, 2026 · 6 min read

Proactive agency: why AI agents need process intelligence

Agents can do remarkable things, but only with what they can see. Pair them with process intelligence and the process asks for help before the customer has to.

Agentic AI
Process Intelligence

TechSep 14, 2026 · 31 min read

Structure at the edges, freedom in the middle

One digital branch concierge, built in n8n and LangGraph with other leading automation platforms to follow, to test how agentic AI can work safely inside a European enterprise process.

Agentic AI
Automated Decision-Making

TechSep 14, 2026 · 29 min read

Building the digital branch concierge in n8n

Build and test a digital branch concierge in n8n, with bounded skills, deterministic policy gates and human approval. Follow the setup, try twelve conversations and inspect the recorded evidence.

Agentic AI
n8n

BusinessAug 6, 2026 · 15 min read

Is managerial approval really the new bottleneck in agentic AI?

Managers are cast as the new bottleneck to AI-led delivery. But the constraint is rarely the approval itself, it is the missing context around it, and fixing that is an operating-model job.

Agentic AI
Process Orchestration

ShortsJul 23, 2026 · 2 min read

EU AI Act: 9 Things Businesses Using AI in or Serving the EU Should Know

Your business does not need to be based in the EU for the EU AI Act to matter. Here are nine practical actions and the dates to watch.

EU AI Act
Responsible AI

TechJul 15, 2026 · 4 min read

Did You Know GDPR Can Restrict Fully Automated Decision Flows That Affect Individuals?

Article 22 of the GDPR limits solely automated decisions with legal or similarly significant effects for individuals.

GDPR
Agentic AI