Notes on automation, operations, and the tools that make modern businesses run. Split into Business, Tech, and Shorts (one-minute reads).
Topics
The road to true 1:1 customer experience is not about better tools, more data, or smarter AI. It’s about aligning three worlds (technology, business, and design) and the only place to start is with management incentives.
From the butcher who knew everyone’s order, to GDPR pushing back on cookie-led ads. Adaptive processes with agentic AI may finally let us deliver 1:1 personalisation safely, at scale.
A practical method for adopting Agentic AI in regulated industries: Dynamic Paths, deterministic outcomes, and governance that scales.
A hands-on end-to-end Insurance Claims tutorial that brings Agentic AI concepts together with Camunda 8 and ChatGPT, kicking off a series on process-driven, enterprise-ready AI.