Notes on automation, operations, and the tools that make modern businesses run. Split into Business, Tech, and Shorts (one-minute reads).
Topics
Why I built @golden-passport/ds-patternfly: an open-source accelerator for automation and workflow projects, sized to the shape of real business-centric work. Brandable, accessible-by-default, built on PatternFly 6.
The road to true 1:1 customer experience is not about better tools, more data, or smarter AI. It’s about aligning three worlds (technology, business, and design) and the only place to start is with management incentives.
A practical method for adopting Agentic AI in regulated industries: Dynamic Paths, deterministic outcomes, and governance that scales.
A hands-on end-to-end Insurance Claims tutorial that brings Agentic AI concepts together with Camunda 8 and ChatGPT, kicking off a series on process-driven, enterprise-ready AI.