Writing

Notes on automation, operations, and the tools that make modern businesses run. Split into Business, Tech, and Shorts (one-minute reads).

PinnedBusinessMay 26, 2026 · 1 min read

Welcome to Golden Passport

Why I’m starting a blog about automation, and how the Business and Tech tracks fit together.

Strategy
Brand

BusinessSep 24, 2026 · 6 min read

Proactive agency: why AI agents need process intelligence

Agents can do remarkable things, but only with what they can see. Pair them with process intelligence and the process asks for help before the customer has to.

Agentic AI
Process Intelligence

TechSep 14, 2026 · 31 min read

Structure at the edges, freedom in the middle

One digital branch concierge, built in n8n and LangGraph with other leading automation platforms to follow, to test how agentic AI can work safely inside a European enterprise process.

Agentic AI
Automated Decision-Making

TechSep 14, 2026 · 26 min read

Building the digital branch concierge in LangGraph

Build and test the digital branch concierge in LangGraph and LangSmith, with typed skills, two deterministic gates, human decisions resumed in Studio and an evaluation loop that tests each change before it is promoted.

Agentic AI
LangGraph

TechSep 14, 2026 · 29 min read

Building the digital branch concierge in n8n

Build and test a digital branch concierge in n8n, with bounded skills, deterministic policy gates and human approval. Follow the setup, try twelve conversations and inspect the recorded evidence.

Agentic AI
n8n

TechSep 2, 2026 · 12 min read

From BA to Agentic Analyst: Rapid Prototyping and Token Costing with n8n

Years ago I modelled a university student admissions process by hand. This time I described one to n8n's AI assistant and watched it run. A first look at rapid prototyping, token costing and where a human still has to sign.

n8n
AI Assistant

BusinessAug 6, 2026 · 15 min read

Is managerial approval really the new bottleneck in agentic AI?

Managers are cast as the new bottleneck to AI-led delivery. But the constraint is rarely the approval itself, it is the missing context around it, and fixing that is an operating-model job.

Agentic AI
Process Orchestration

ShortsJul 23, 2026 · 2 min read

EU AI Act: 9 Things Businesses Using AI in or Serving the EU Should Know

Your business does not need to be based in the EU for the EU AI Act to matter. Here are nine practical actions and the dates to watch.

EU AI Act
Responsible AI

TechJul 15, 2026 · 4 min read

Did You Know GDPR Can Restrict Fully Automated Decision Flows That Affect Individuals?

Article 22 of the GDPR limits solely automated decisions with legal or similarly significant effects for individuals.

GDPR
Agentic AI

TechMay 28, 2026 · 18 min read

Automation Review: LangGraph

Just over two years after launch, LangGraph is among the most-adopted orchestration frameworks for agentic AI, but it is not unchallenged. A balanced look at what it actually is, where it earns its keep, and where the gaps are.

Agentic AI
LangGraph

TechMay 27, 2026 · 9 min read

Building a Design System for Automation UIs

Why I built @golden-passport/ds-patternfly: an open-source accelerator for automation and workflow projects, sized to the shape of real business-centric work. Brandable, accessible-by-default, built on PatternFly 6.

Design System
PatternFly

ShortsMay 5, 2026 · 1 min read

Customer Experience Isn’t a Technology Problem

The road to true 1:1 customer experience is not about better tools, more data, or smarter AI. It’s about aligning three worlds (technology, business, and design) and the only place to start is with management incentives.

Customer Experience
Personalisation

ShortsApr 27, 2026 · 1 min read

Agentic AI and the Return of 1:1 Personalisation

From the butcher who knew everyone’s order, to GDPR pushing back on cookie-led ads. Adaptive processes with agentic AI may finally let us deliver 1:1 personalisation safely, at scale.

Agentic AI
Responsible AI

ShortsFeb 27, 2026 · 1 min read

EU Trade Agreements Are Driving Hyper-Personalisation

Record EU trade deals in 2026 (Mercosur, the India FTA) are intensifying competition. Businesses are responding by accelerating hyper-personalisation, starting with data and process architectures.

Hyper-Personalisation
Customer Experience

TechNov 10, 2025 · 7 min read

How to Safely Create Meaningful AI Automation in Regulated Industries

A practical method for adopting Agentic AI in regulated industries: Dynamic Paths, deterministic outcomes, and governance that scales.

Agentic AI
BOAT

TechJun 27, 2025 · 1 min read

Agentic AI with Camunda and ChatGPT: An Insurance Claims Tutorial

A hands-on end-to-end Insurance Claims tutorial that brings Agentic AI concepts together with Camunda 8 and ChatGPT, kicking off a series on process-driven, enterprise-ready AI.

Agentic AI
Camunda